Refund and Returns Policy

At ATV & UTV Parts, customer satisfaction is our priority. We stand behind the quality of the products we sell and want you to shop with confidence. If you are not completely satisfied with your purchase, this Return & Refund Policy explains your options for returning products and requesting refunds.

By placing an order through our website, you agree to the terms outlined below.

1. Return Eligibility

Most new and unused products may be returned within 30 days of the delivery date.

To qualify for a return, items must:

  • Be in new, unused, and resalable condition.
  • Be returned in their original packaging with all accessories, manuals, labels, and hardware included.
  • Not be installed, modified, damaged, or altered.
  • Be accompanied by proof of purchase or order confirmation.

Returns that do not meet these conditions may be refused or subject to a partial refund.

2. Non-Returnable Items

The following items cannot be returned unless they are defective or shipped in error:

  • Electrical and electronic components.
  • Special-order or custom-made products.
  • Clearance, closeout, or final sale items.
  • Gift cards.
  • Used, installed, or damaged products.
  • Products missing original packaging or components.

3. Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive:

  • A damaged item
  • A defective product
  • An incorrect item
  • Missing items

Contact us within 7 days of delivery with your order number, a description of the issue, and clear photos of the product and packaging. We will review your claim and, where appropriate, arrange a replacement, repair, or refund.

4. How to Start a Return

To request a return:

  1. Contact our customer support team.
  2. Provide your order number and reason for the return.
  3. Wait for return authorization and shipping instructions.
  4. Securely package the item and send it to the approved return address.

Returns sent without authorization may experience delays or may not be accepted.

5. Return Shipping

Unless the return is due to our error or a defective product:

  • Customers are responsible for return shipping costs.
  • Original shipping charges are generally non-refundable.
  • We recommend using a trackable shipping service and purchasing shipping insurance for valuable items.

We are not responsible for returns lost or damaged during transit.

6. Refunds

After receiving and inspecting your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be issued to your original payment method.
  • Processing typically occurs within 5–10 business days, depending on your payment provider or financial institution.

Shipping charges, expedited shipping fees, and other service fees are generally non-refundable unless required by law or due to our error.

7. Exchanges

If you ordered the wrong part or need a different size, model, or compatible replacement, please contact us. We will assist you with the exchange process, subject to product availability and the return eligibility requirements.

8. Order Cancellations

Orders may be canceled before they are processed or shipped.

Once an order has been shipped, it cannot be canceled. You may request a return after delivery if the item meets the requirements of this policy.

9. Refused Deliveries

If an order is refused or returned due to an incorrect shipping address provided by the customer, any shipping charges, return shipping costs, or carrier fees may be deducted from the refund.

10. Manufacturer Warranties

Many products sold by ATV & UTV Parts are covered by the manufacturer’s warranty.

Warranty coverage, duration, and procedures vary by manufacturer. Please refer to the product documentation or contact us for warranty assistance.

This Return & Refund Policy does not replace or limit any applicable manufacturer warranty.

11. International Orders

International customers are responsible for any customs duties, taxes, import fees, or brokerage charges imposed by their country.

These charges are not refundable by ATV & UTV Parts.

12. Contact Us

If you have questions about returns, refunds, exchanges, or warranty claims, please contact us.

ATV & UTV Parts

 

Website: https://www.atvandutvparts.com

Our customer support team will be happy to assist you and help resolve your issue as quickly as possible.